As Outstanding Housekeeping Employee of the Year, managers praise Gilaine as the heart and soul of the team, radiating a positive attitude, compassion, and leadership in all she does. This hard- working guest room attendant offers exceptional service to clients, stopping in the middle of a task to help a visitor find the pool or other amenities, sharing a laugh with guests and making them feel comfortable and welcome.

In one memorable moment, Gilaine fearlessly stepped up to lead a pre-shift meeting, with language barriers and all, earning the admiration of room attendants and leaders for her courage and poise. When Gilaine finishes an assignment, this true professional proactively calls the supervisor or manager to take more rooms and often selflessly steps in to help coworkers, ensuring everyone is supported.

Outside work, Gilaine pours her love into her two daughters and consistently serves others through her church. She is the epitome of a caring and kind soul, always ready to lend a hand and make the world a better place, one act of kindness at a time.

Executives and admiring colleagues say they are excited about Gilaine’s future because they believe she will flourish in ways that will continue to inspire all of us!