Catherine, this year’s Outstanding Front Office Employee of the Year, has a unique ability to make people feel at home with a warm, welcoming spirit. This customer service standout has a contagious smile and positive energy that creates wonderful first impressions on behalf of the company’s entire team since she is one of the first individuals the guests speak with when they arrive for their stay.

Catherine consistently demonstrates outstanding work performance, guest customer service teamwork, and has an impressive 80 percent or higher check-in efficiency rate, showcasing her impressive attention to detail and commitment to doing the job right.

Recently, Catherine checked in a family who has a child with unique abilities. She ensured that every detail was handled with care and the family felt comfortable, safe and valued. The guests were so appreciative of Catherine’s compassion, warmth, and welcoming attitude, that they wrote a positive letter to the general manager sharing how she made their stay unforgettable. As a token of their appreciation, the child handcrafted a knitted animal as a special gift to thank Ms. Davis for the warm welcome.

Fellow team members appreciate that Catherine enjoys training new front desk hosts, showing true leadership, sharing valuable knowledge, and setting up new workers for success at their jobs.